1.1 The following terms and conditions (“Terms”) as updated from time to time, apply to all Training & Development Courses provided by the Institute for Children Youth and Mission (CYM)
1.2 You should read these Terms carefully before registering on a Training & Development Course. We recommend that you download and save a copy of these Terms for future reference.
1.3 By registering on a Training & Development Course, you agree to be bound by these Terms and the documents referred to in them.
1.4 If you do not agree with or accept any of these Terms, you should not register on a Training & Development Course.
1.5 Where examples are given in these Terms by using words or phrases such as “including” or “for example” this will not restrict the meaning of the general related words.
1.6 Reference in these Terms to “working days” are to days other than Saturdays and Sundays and public holidays.
Booking - means your online booking with CYM for a place on your chosen Training & Development Course;
Confirmation - means our email or other form of confirmation to you that your Booking is accepted or that we are able to offer you a place on the Training & Development Course;
Code - means the Training & Development Course Code of Conduct for Learner Discipline, as set out at Schedule 1;
Events Outside Our Control - means an event or circumstances beyond our reasonable control, including extreme adverse weather conditions, power failure, loss of internet or poor connectivity, pandemic, urgent or necessary maintenance that may arise from time to time, technical problems, strikes and acts of God;
Fees - means the tuition fees and administration fees payable by you in relation to your chosen Training & Development Course;
Services - means the teaching services and related teaching materials that we will provide in relation to your chosen Training & Development Course;
Training & Development Course - means any non-credit bearing course offered by CYM via its Training & Development Courses online platform or at the Teaching Centre or both as further detailed in Clause 2.3 below and on the Website;
Term - 6 months from the date of receipt of Confirmation;
Teaching Centre - means in relation to OCOC or OCCC courses and some Additional Events the location of the provision of the Training & Development Course as specified on the Website and your Confirmation;
we - means The Institute for Children Youth and Mission (CYM) with company registration number 03988613, and the registered office of which is at 16 Commerce Square, Lace Market, Nottingham NG1 1HS (and us or our shall have the same meaning). The Institute for Children Youth and Mission is also a registered charity, no. 1081144
2. University Training & Development Courses
2.1 Who we are: The Institute for Children Youth and Mission (CYM) with company registration number 03988613, and the registered office of which is at 16 Commerce Square, Lace Market, Nottingham NG1 1HS we are also a registered charity, No. 1081144
2.2 Our contact details: Email: firstname.lastname@example.org Telephone: +44 (0)115 777 0102. Please contact us if you are unable to access any documents related to Training & Development Courses or if there is anything in the documentation that you are unsure about and want to discuss with us before you apply.
2.3 There are 4 types of Training & Development Courses to which these Terms apply, as follows
Online Tutor-Led Training & Development Courses (OTLTDC) – are open to anyone, paid for courses that have set registration dates and learning takes place on scheduled dates, and are offered fully online.
On Campus Open Courses (OCOC) – are open to anyone, paid for courses that have set registration dates, are delivered face-to-face on scheduled dates.
On Campus Closed Courses (OCCC) – are paid for but are only available to restricted cohorts e.g. persons from a specific organisation asking for specific training, they are delivered face-to-face or online, with set registration dates and learning takes place on scheduled dates.
Additional Events (AE) - these will be occasional courses or events, usually delivered as separately from the academic courses
2.4 Each type of Training & Development Course offers various programmes of study as set out on the Website.
3.1 Your booking is an offer to enter into a binding contract with us to purchase a place on a Training & Development Course subject to these Terms. We are free to accept or decline your booking at our absolute discretion. Your booking is only accepted when we send you Confirmation.
3.2 You will be sent Confirmation once you have successfully paid for your chosen Training & Development Course at which point a contract will come into existence between us and you (the “Contract”). The Contract will continue until the completion of the Training & Development Course, unless it is cancelled earlier in accordance with Clauses 9 or 10.
4 Late Bookings
4.1 If you submit your booking to us less than 14 days prior to the Training & Development Course commencing, you waive your statutory right to cancel with a full refund (your statutory right is set out in Clause 9.1).
4.2 In addition, if you submit your booking within 5 working days of the Training & Development Course commencing, we cannot guarantee that the Confirmation will reach you before the Training & Development Course commences. In these circumstances, we may need to provide confirmation by phone. If you do not receive a response to your Booking from us with joining instructions and/or online login details for the Training & Development Course by 24 hours before your Training & Development Course commences, please contact us (using the contact details in Clause 2.2). You are responsible for checking that your Booking has been received and that you are able to attend/access on the start date.
5 The Services
5.1 The Services will at all times comply with English law.
5.2 We will use our reasonable endeavours to:
5.2.1 ensure that the Services meet the description set out on our Website in all material respects;
5.2.2 comply with the timetable for the delivery of the Services which is set out on our Website or otherwise agreed between us. However, you agree that dates and teaching centre locations for delivery of the Services and the tutors and lecturers providing the Services may be subject to change from time to time.
5.3 We may make any changes to the Services which are necessary to ensure that they comply with any applicable law or satisfy regulatory or academic quality requirements, or which do not materially affect the nature or quality of the Services and we will notify you of any such changes.
6 Your obligations
6.1 You agree to:
6.1.1 maintain an immigration status and valid travel documentation that entitles you to undertake your chosen Training & Development Course if it is an On-Campus Training & Development Course (see Clause 16 for details of this);
6.1.2 attend all specified On-Campus Training & Development Course lectures and arrive promptly at the scheduled start time;
6.1.3 ensure that you will be present on the platform to attend your chosen Online Training & Development Course at the scheduled times (where applicable) for the entire duration of the sessions which are always stated as UK time;
6.1.4 ensure that you are comfortable that you have a level of spoken and written English sufficient to allow you to fully participate and benefit from your chosen Training & Development Course;
6.1.5 refrain from using any audio or visual recording equipment during classes/online lectures or practical sessions;
6.1.6 comply with our teaching centre health and safety rules as notified to you from time to time if you come to the teaching centre;
6.1.7 comply at all times with the Code and the law;
6.1.8 conduct yourself in a professional and courteous manner and refrain from causing offence or nuisance to us, our staff or other learners whether On-Line or at the teaching centre;
6.1.9 provide/use the equipment and materials that we advise you to;
6.1.10 only use any facilities and equipment provided by us during the stated hours for delivery of your chosen Training & Development Course; and
6.1.11 observe strict confidentiality and not provide access to, or share login details or content of Training & Development Courses with any other person.
7 Fees and Payment
7.1 For all Training & Development Courses:
7.1.1 when submitting your Booking, you agree to pay the Fees due in respect of your chosen Training & Development Course as set out on our Website.
7.1.2 Fees are payable in £pounds on the date of Booking unless otherwise agreed.
7.1.3 If you do not pay the Fees at the time of your online Booking or registration, or as otherwise set out in these Terms and Conditions, you will not be entitled to start your chosen Training & Development Course.
7.1.4 Fees can be paid by the following methods:
(a) Online by using your credit or debit card; or
(b) Online by a sponsor, e.g. an employer or other organisation
(b) By bank transfer, banker’s draft or a payment sent for collection. You will need to request our bank details prior to making an online booking on the website for the purpose of paying the Fees this way. Please ensure you retain a transaction reference number in case there are any problems with your payment.
7.1.6 If your sponsor, employer or another organisation is paying the Fees on your behalf in accordance with Clause 7.1.4 (b) and wishes to be invoiced by CYM, please ask them to have an appropriate officer write to us on their headed paper and send a company purchase order with your Booking for the full amount of the Fees payable, or the amount they are paying and the amount you are paying.
7.1.7 Please note that in the case of Late Bookings (as detailed in Clause 4) it may not be possible to accept any alternative payment methods.
8 Additional Conditions
We may impose conditions on your study or vary the terms on which you study and your access to services and facilities notwithstanding anything in these Terms if, in our opinion, it is reasonably necessary to do so in order to comply with our duties to protect the health and safety of learners, staff, contractors and members of the public, our duties with respect to the safeguarding of young persons or vulnerable adults or in order to comply with our obligations under the Equalities Act 2010 or any other statutory duty or obligation.
9.1 Except in the case of Clause 9.3, if you are a consumer and are not entering into the Contract for purposes connected with a business and provided you contact us no more than 14 days after receiving Confirmation from us (the “Cancellation Period”), then you have a legal right to cancel the Contract by notifying us in writing or by email and receive a full refund. We will refund any Fees you have paid within 14 days of receiving your cancellation notice.
9.2 However, if you seek to cancel after the Cancellation Period, no refund will be provided.
9.3 If you have expressly requested that we start providing the Services within the Cancellation Period, for example
9.3.1 by submitting a Late Booking within 14 days of the Training & Development Course commencing;
9.3.2 by attending your chosen Training & Development Course classes; or
9.3.3 where you have digital access to the Training & Development Course materials then you will be deemed to have waived your statutory right to cancel under Clause 9.1 and no refund will be offered.
9.4 The other clauses of these Terms set out your other rights to cancel the Contract which are in addition to and do not affect your rights under clause 9.1
9.5 You may also cancel the Contract at any time if:
9.5.1 We break the Contract in a material way and do not correct the situation within 28 days of you asking us in writing to do so, in which case a partial refund may be given for the part of the Training & Development Course you do not have the benefit of from the cancellation date (please note if you have had access to all course materials prior to the cancellation date a refund may not be available;
9.5.2 An Event Outside Our Control prevents us from providing the Services when we are supposed to and that event continues for 2 weeks or more, in which case a partial refund may be given depending on the point at which the Event Outside Our Control takes place; or
9.5.3 We go into liquidation or a receiver or administrator is appointed over our assets, in which case we will refund the Fees in full.
9.6 Except where these Terms expressly state that you are entitled to a refund, there is no refund of Fees.
9.7 If you become entitled under these Terms to receive a refund then:
9.7.1 refunds will be paid in GBP£ within 14 days of cancellation, usually by the same method as you paid us, and we will not be responsible for any losses you suffer as a result of currency exchange fluctuations or exchanges; and
9.7.2 refunds may take up to 30 days to appear in your account and we have no control over this timeframe once we have processed the refund in our own systems.
10 Our Cancellation Rights
10.1 We may cancel the Contract no later than 10 working days before your chosen Training & Development Course starts if there is low demand for the Training & Development Course, in which case you can either:
10.1.1 Transfer onto an alternative available course (and receive a partial refund of the Fees if the fees for the alternative course are less than the Fees); or
10.1.2 Cancel the Contract and receive a refund of the Fees.
10.2 We may cancel the Contract if an Event Outside Our Control prevents us providing the Services when we are supposed to for 4 weeks or more or if we lose our right for the purposes of relevant legislation to provide the Services, in which case we will refund any Fees paid.
10.3 We may cancel the Contract or suspend you from your chosen Training & Development Course on written notice to you if:
10.3.1 your attendance falls below reasonably acceptable levels (other than for reasons outside your reasonable control);
10.3.2 you do not pay the Fees when you are supposed to;
10.3.3 we discover that you do not have an immigration status entitling you to undertake your chosen Training & Development Course or you have given us any other information which is untrue or misleading;
10.3.4 you break the Contract in a material way and do not correct the situation within 7 days of us asking you in writing to do so;
10.3.5 you are excluded from study as a result of a breach of the Code.
10.3.6 you give your login details to any third party without our prior written permission; or
10.3.7 you share course content with any third party without our prior written permission.
10.4 Please note that we may also seek prosecution if you have supplied fraudulent information.
11 Postponement of Classes
If any Tutor-led class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class or to add the missed hours on to the remaining course classes. We apologise for this inconvenience and urge you to ring the University if you have any concerns.
12.1 If, for reasons outside your reasonable control (such as illness) you miss classes, it is your responsibility to catch up and do your own research to ensure you are conversant with the materials provided. If you require additional support following any non-attendance, we may levy additional charges depending on the level of support you require. Your non-attendance does not entitle you to refunds, extra tuition or a transfer of your course.
13 Events Outside Our Control
13.1 We shall not be responsible for any failure to perform or delay in performing our obligations under the Contract that is due to an Event Outside Our Control. If an Event Outside Our Control takes place which affects our obligations under the Contract then:
13.1.1 We will contact you as soon as reasonably possible to notify you;
13.1.2 Our obligations under the Contract will be suspended and our time for performance extended for the duration of the Event Outside Our Control; and
13.1.3 We will restart the Services as soon as possible when the Event Outside Our Control is over.
14 Minimum Age Requirement
14.1 We cannot accept your Booking unless you are aged 18 or over, unless your chosen Training & Development Course is specifically advertised as being for persons under 18. By submitting your Booking for your chosen Training & Development Course not advertised as being for persons under 18, you warrant that you are aged 18 or over. If you continue with your Booking and we discover you are below the age of 18 on an 18 or over Training & Development Course, we will be entitled to cancel this Contract on written notice to you.
16.1 For On-Campus Training & Development Courses, if you do not hold a UK passport you are responsible for checking whether you require a visa or other documentation in order to travel lawfully to the UK and that specifically allows you to study in the UK in order to take one of our On-Campus Training & Development Courses. For more information please check the Home Office website https://www.gov.uk/browse/visas-immigration/student-visas.
16.2 It is your responsibility to determine how far in advance you need to apply for a visa or other travel documentation, and to allow sufficient time to obtain these.
16.3 We will not allow you to commence your chosen On-Campus Training & Development Course if you do not have a visa or other travel documentation that allows you to study in the UK and no refunds will be given for your failure to obtain the appropriate travel documents. You must present your passport and your visa/documentation to us not less than 10 full working days before the start of your chosen Training & Development Course.
17 Our Liability to You
17.1 If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
17.2 We do not exclude or limit in any way our liability for:
17.2.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
17.2.2 fraud or fraudulent misrepresentation; or
17.2.3 any other losses which cannot be excluded by applicable law.
18 Online Training & Development Course Access
18.1 You will be able to access the learner area of the platform as soon as we have sent Confirmation and log-in details for your chosen Training & Development Course for the duration of the course, unless we notify you otherwise.
18.2 Except where the course is specified as available to complete at your own pace, you will be notified of the final submission date of your Training & Development Course which will not be less than 3 -6 months from the Training & Development Course commencing, by which time you must have completed the learning and assessment activities. If you have completed the learning activities and assessments before the submission date of your Training & Development Course, the learning materials in course resources will continue to be available to you for the remainder of your course.
18.3 You agree to:
18.3.1 provide your own computing equipment which is suitable for your receipt of the Training & Development Course and materials, including but not limited to hardware, software and internet bandwidth as required; and
18.3.2 ensure you have the necessary equipment and materials available for the Training & Development Course, as specified in the course materials.
18.4 You acknowledge and agree that failure to comply with Clause 18.3 above may limit your progress on your chosen Training & Development Course.
18.5 If there are problems with your connection to the Training & Development Course platform which disrupt other learners who are registered on the Training & Development Course, we reserve the right to remove you from the Training & Development Course until you have been able to resolve the issue.
18.6 We cannot be held responsible for any technical problems you encounter following the purchase of a Training & Development Course. We are unable to provide any technical or content support to individuals who have purchased a Training & Development Course.
18.7 We will use reasonable endeavours to make Training & Development Courses and the content available online but cannot guarantee uninterrupted, timely or error-free availability or that defects will be corrected. We reserve the right to suspend access to the platform and Training & Development Course online material for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the platform, it may not be possible to reinstate all content in certain cases.
18.8 You should always keep separate copies of work you upload onto the platform. To the extent permitted by law, we accept no liability whatsoever for loss, destruction or corruption of or to data or content uploaded onto the platform.
18.9 The learning materials and course resources will cease to be available to you after the course end date, whether or not you have completed the learning activities and assessments by that date.
19 Online Training & Development Courses: content, sharing and reproduction
19.1 You may download and use Training & Development Course materials where available, for your own personal, non-commercial use only but you agree that you will not record, reproduce, modify, re-publish, sub-license, sell, share, broadcast, transmit, make available, disseminate or distribute in any way any of the content provided online as a part of your Training & Development Course.
19.2 You acknowledge that due to the interactive nature of the Training & Development Courses made available online, at times it may be appropriate for you and other learners to work together which may involve recording, reproducing, downloading, modifying, adapting and/or re-publishing on to the platform other learner’s material uploaded onto the platform in relation to the Training & Development Course and you agree that other learners may do this in relation to content that you upload. However, you must not to record, reproduce, download, modify, re-publish, sub-license, sell, share, broadcast, transmit, make available, disseminate or distribute in any way any content created or uploaded by other learners other than on the platform.
19.3 When you upload material to the platform as part of your Training & Development Course, you confirm that you are entitled to upload this material for this purpose and that this will not in any way infringe any other person's rights.
19.4 You will not upload or share with other learners or tutors any material which is unlawful or unsuitable according to societal norms in the United Kingdom or our policies. This includes uploading of material that is false, obscene, sexist, racist, homophobic, defamatory, illegal, abusive, threatening, extremist, destructive (like malware, viruses, bugs, etc.) or otherwise discriminatory, offensive, disruptive or objectionable to others.
19.5 You agree that we shall be under no obligation to monitor, screen or censor any of the content that you or any third-party upload to the platform. To the fullest extent permitted by law, we accept no responsibility for any such content.
19.6 We reserve the right to suspend access to the platform or remove any material you upload or share with other learners or tutors in breach of these Terms.
19.7 By uploading material to the platform, you give us the right to use the material in any part of our courses and to include your material in our own online and print material for promotional purposes. If you do not wish to give us right to use your uploaded material you must notify us in writing by emailing us prior to the commencement of the course.
19.9 Training & Development Courses available online regularly make use of third-party service providers like Google, Facebook, Twitter, You Tube, Vimeo etc. some of which might be blocked in some countries. You acknowledge that it is your sole responsibility to ensure you are able to access the content of Training & Development Courses including content on third party service providers. If you require further advice as to what service providers will be used on any Training & Development Course, please contact us.
19.10 We are not responsible for the location, hardware and infrastructure you choose to access the platform from and as such it is your responsibility to comply with any necessary health and safety regulations that apply.
20 Your privacy and personal information
20.3 We use the information that we hold in our records to process your Booking, to keep in touch with you and to provide services and facilities so it is important that it is correct. It is your responsibility to keep your personal information up to date and to notify us of any changes or errors.
20.4 You must notify us within a reasonable time if you change your name, the country where you are resident or ordinarily resident or any of your contact details.
21 Ownership, use and intellectual property rights
21.1 All intellectual property rights in course materials are owned by us, our licensors or both (as applicable). Intellectual property rights mean rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
21.2 Nothing in these Terms grants you any legal rights in the course materials other than as necessary to enable you to receive the Services and you must not share the materials with anyone else.
22 Learner Code of Conduct
When you register to study with CYM you agree to be bound by the Code as set out at Schedule 1. Breach of that Code may result in the removal of your access to your chosen Training & Development Course with no refund.
23.1 You must provide us with a valid email address which we will use to correspond with you. You must inform the University of any changes to your preferred email address.
23.2 It is your responsibility to check your emails regularly. You will be sent important information about your Booking as a learner and about your studies via email. It is also your responsibility to manage any filters on your account to ensure that emails from CYM are sent to your “inbox” and not to your “spam” or “junk” folders. You should ensure that your inbox has an adequate amount of space to receive messages from the University.
23.3 CYM may monitor and record phone calls between you and CYM to ensure that CYM has carried out your instructions correctly where appropriate and to help CYM to improve its services through staff training.
24 Rights of third parties
No one other than You or Us has any right to enforce any of these Terms.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website. Except as set out above, no changes to these Terms are valid or have any effect unless agreed by us in writing or is made in accordance with Clause 8.
26 Entire Agreement
26.1 These Terms (together with all other policies and procedures which are referred to herein) constitute the entire agreement between us. If, at any time, any employee or agent of the University has agreed anything inconsistent with these Terms, these Terms will prevail.
27 Complaints and Disputes
27.1 We take all complaints very seriously. If for any reason you feel that you have a complaint and have been unable to resolve that informally with the person involved, your tutor or another appropriate person at the University, you may wish to log an official complaint with us. To do this please make direct contact via email to email@example.com providing details of your complaint.
27.2 You will receive confirmation of your complaint within 2 working days of receipt. We will then investigate the issue and organise a discussion, normally within 14 working days. We will contact you with the actions that we’ll be taking to resolve the issue within 21 working days.
27.3 If you and we cannot resolve your complaint using the above process, we will:
27.3.1 let you know that we cannot settle the dispute with you; and
27.3.2 give you certain information required by law about our alternative dispute resolution provider.
28 English Law
This Agreement and any matters or claims under it or connected with it shall be governed by the laws of England. The English courts will have exclusive jurisdiction in relation to these Terms and English law will apply to these Terms and your Training & Development Course.
SCHEDULE 1 TRAINING & DEVELOPMENT COURSE CODE OF CONDUCT FOR LEARNER DISCIPLINE
1. This Code is intended to provide fair procedures for maintaining reasonable behaviour by learners while they are registered on a Training & Development Course. Learners are expected to observe and respect:
- The terms and conditions for Training & Development Courses, including but not limited to your Clause 6 obligations
- Health and Safety
- Equality and Diversity
- All CYM facilities and learning environments made available to them
- The Data Protection Act 2018 and copyright legislation.
2. If there is cause for concern over a learner behaving in an unacceptable way the learner will be subject to having their place on the Training & Development Course cancelled.
3. Any behaviour which causes distress to individuals, or disruption or disturbance in the learning or social environments of CYM, is unacceptable, and may be subject to cancellation of their place on the Training & Development Course. CYM expects that:
- Learners behave with good sense, behave with consideration towards others and respect their differences and take care in the use of CYM’s facilities or services
- Learners will not interfere with the normal working of CYM or any of its facilities or services nor bring CYM into disrepute by any of their actions.
- Learners should not pass off the work of others as their own
- If a learner feels s/he is a victim of inappropriate or unacceptable behaviour s/he has the right to use CYM’S Training & Development Course Complaints procedure.
a. On online programmes, we reserve the right to remove inappropriate content and take action against users who violate the Code.
b. If you believe that someone has violated this Code, begin by notifying the instructor/course administrator of the course. If the issue is not addressed to your satisfaction, contact firstname.lastname@example.org with your concerns.
c. This Code is in effect as of February 2023. We reserve the right to modify it at any time.